AQW 23140/17-22 Written question to the Minister for Infrastructure
To ask the Minister for Infrastructure to detail the number of staff assigned to the telephone helpline to book vehicle tests for a private car, motorcycle or LGV (up to 3,500kg), broken down by day for (i) week commencing 30 August 2021, (ii) week commencing 6 September 2021; and (iii) week commencing 13 September 2021.
Asked by Andrew Muir MLA on 24 September 2021
- Answered
- Written
- Tabled
- 24 September 2021
- Answer due by
- 11 October 2021
- Answered
- 6 October 202112 days after tabling
- Department
- Department for Infrastructure
- Priority question
- No
Answer
The Contact Centre for the booking of driving and vehicle tests was hosted by DVA’s previous supplier until 17.00 on 16 September 2021, at which time it closed for 3 working days to facilitate the transition to a new service.
Details of the number of Contact Centre staff assigned to book both driving tests and vehicle tests for a private car, motorcycle or LGV (up to 3,500kg) are provided below.
| Date | Contact Centre Agents |
| 30-Aug | 0 * |
| 31-Aug | 15 |
| 01-Sep | 15 |
| 02-Sep | 15 |
| 03-Sep | 12 |
| 06-Sep | 16 |
| 07-Sep | 18 |
| 08-Sep | 17 |
| 09-Sep | 17 |
| 10-Sep | 15 |
| 13-Sep | 18 |
| 14-Sep | 16 |
| 15-Sep | 17 |
| 16-Sep | 16 |
| 17- Sep | 0 ** |
* Bank holiday, ** Service closed